Frequently Asked Questions

Do you wrap your candles in our transparent film?
No, we don’t.
We take pride in our uniqueness, setting ourselves apart from many businesses that simply print designs on film and wrap them around candles. Instead, we melt our designs directly into the candle wax and incorporate foiled fonts for an added touch of elegance.

Do you have a shop/showroom we can visit?
We operate exclusively online and do not have a physical showroom or store for in-person visits. Based in Melbourne’s north-western suburbs, we work from our home studio to bring our creations directly to you.

If you have any questions or would like a closer look at any of our products, we’re more than happy to send additional photos via text. Please don’t hesitate to get in touch!
please contact us on 0403075892

Do you offer pick up?
Yes, we do! Pickup is available from our home in Taylors Hill, VIC.

When you reach the shipping options in your cart, simply select the pickup option. Once your order is ready, it will be placed in a clearly marked box labeled “Pick-Up Orders” near our front door for easy collection.
I’ll contact you as soon as your order is ready to arrange a convenient pickup day.

Where do you ship your orders?
All orders are shipped from Taylors Hill, Victoria via AusPost 

Do you shipping internationally?
Unfortunately, not. We ship our orders Australia wide,

Do I have to order via the website? 
Yes. We kindly ask that all orders be placed through our website.

If you’re requesting a custom design or would like us to match a specific font to coordinate with other items, please feel free to email us—we’d be happy to discuss the details with you.

Can you use another font/colour combination that isn’t on the website?
If your order includes a custom request or you’d like us to use a specific font to match other items, please get in touch so we can discuss the details with you.

My order has arrived damaged or not how I wanted it, how can I fix it?
If this happens to you, please get in touch with us via email or text us with photos of the damage and your order number.
We will work with you to get the order replaced, or discuss your options.

Do you send a proof of my order before you make it?
Yes we send all proofs to the email you have provided us

How long will it take to get my order?
We aim to have all orders ready for collection or postage within 7-10 working days to complete your order, but if you do require this sooner, please get in touch with us.

If you have any further questions that are not answered below, please do not hesitate to contact us via email - info@uniquedreams.com.au